Organizational Excellence

PERFORMANCE

PERFORMANCE

The Park District strives to be a model government organization both in the Oak Park community as well as in the field of parks and recreation. The following charts measure the current quality of the Park District’s efforts regarding risk management, environmental sustainability, operations, and in accomplishing goals and completing plan objectives.

Current Year Performance Overall

Internal Service Satisfaction

In order to staff to be able to effectively serve our external customers, it’s important that staff are supporting each other internally to the highest level possible. The Internal Service Satisfaction Score is the average score, on a scale of 0 to 10, given by staff in the current year regarding their experience with the internal customer service provided by other departments.

Who are the stakeholders impacted?
Staff

What does the data say?
The Park District average score was down 3% from 2018.

What is causing the data trend?
The lowest scores were in “forms, technology, and processes” and “proactive and innovative.”

What actions have we taken?
To encourage comments to identify opportunities for improvement, we added a mandatory comment question if a score is under 5 in any area.

What outcome are we trying to achieve?
To strive for operational excellence to encourage organizational excellence.

Accident/Incident Reports

Accident/Incident Reports include the number of accident and/or incident reports of a serious nature that were submitted to the Park District’s risk management association in the current year as reported by staff. These reports are submitted proactively and do not necessarily result in a claim against the Park District or indicate that the accident and/or incident was the fault of the Park District.

Who are the stakeholders impacted?
Park users, participants, PDRMA, staff

What does the data say?
Neutral compared to 2018.

What is causing the data trend?
The positive scores can be attributed to educating staff about the importance of filling out safety reports.

What actions have we taken?
Risk Management provides on-line and hands-on training, simplified safety forms, and reinforces the importance of filling out forms.

What outcome are we trying to achieve?
To strive for operational excellence to encourage organizational excellence.

Staff Ideas Implemented

Launch Pad is the Park District’s innovation platform where employees can share and discuss new ideas. This image shows the amount of innovative ideas, projects or initiatives the Park District has planned from this platform. Click on the image for more details.

Who are the stakeholders impacted?
Staff, Board, Customers, Community

What does the data say?
A decrease of 22% in new ideas implemented from 2018 after a record high in 2019. Overall participation in Launch Pad declined 26%.

What is causing the data trend?
The reasons for the drop could be the need to diversify staff and ensure part-time staff are participating.

What actions have we taken?
To address this challenge, we plan to measure the percent of part-time staff participating and more actively engage the new employees in the orientation process.

What outcome are we trying to achieve?
To strive for operational excellence to encourage organizational excellence.

Environmental Report Card Score

The Park District measures our environmental leadership through the Illinois Parks and Recreation Association Environmental Scorecard, a bi-annual self-assessment

Who are the stakeholders impacted?
Green Advisory Committee and Community, Staff

What does the data say?
The Park District received a 90%, down from 91% in 2017.

What is causing the data trend?
The drop can be attributed to low scores related to purchasing green materials.

What actions have we taken?
To improve, the District plans to improve its green procurement policy, develop a new green procedure to enforce it, update bid documents to encourage green purchases, and educate staff about these changes.

What outcome are we trying to achieve?
To strategically align organizational efforts for more sustainability, encouraging organizational excellence.

Accreditations & Awards

The Park District works to be a leader among park and recreation agencies throughout the country. By voluntarily submitting itself to the above accreditation and awards processes, the community and staff can be assured that the Park District meets or exceeds current industry standards and has processes in place to best serve the Oak Park community.

Alliance for Innovation Robert J. Havlick Award for Innovation in Local Government for our submission, “Launch Pad: Getting Good Ideas Off the Ground.