Meeting Our Mission

The Park District’s mission is: “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.” The measures below reflect our mission, measuring both the number of people served through the Park District’s programs, parks, and facilities, as well as customers’ satisfaction with their experiences.

FAQs

Program registrations show positive growth over recent years, with a significant increase of 9% from 2024-2025.

We did not offer more programs in 2025 than in 2024, yet there was an increase in registrations. This was likely due to a push for users to pre-register for specific programs instead of drop-in participation. Additionally an increase in CRC memberships led to increases in class registrations.

Fulfill our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”

Program participants and staff

Pass Sales

The Park District defines the measurement as the total number of passes and punch cards sold in the current year through the Park District’s recreation software. This measure does not include replacement passes sold for a lost ID card.

FAQs

Pass holders and staff

Pass sales continue to increase.

Since the CRC opened in 2023, CRC memberships have continued to increase, contributing to the overall growth in pass sales.

Fulfill our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”

Refunds and their Financial Impact

The Park District focuses on decreasing refunds for avoidable reasons (wait-list, low enrollment, dissatisfaction). The Park District defines the measurement as total refunds given for avoidable reasons.

FAQs

Program participants

There was a decrease in refunds from 2024-2025.

There is no clear cause for the trend, except an overall effort to avoid those reasons that may warrant a refund.

Fulfill our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”